Payment can be made by cash, card (via izettle) or bank transfer
Please be aware your therapy time booked is for the whole appointment time and will include the consultation, getting changed, making payment etc
Do you have private insurance? If so, check if they cover the therapy you have booked. I can provide you with a receipt to claim for your therapy session
Please provide as much notice as possible if you need to change your appointment. If you do not provide 24hours notice, half of the appointment cost is payable. If you cancel your appointment with less than 6hours notice the full appointment fee is payable. Please be aware you cannot cancel your appointment on the app if you are trying to cancel with less than 24hours notice.
If you persistently and frequently cancel appointments, we reserve the right to refuse to book an appointment for you.
Offers
Block book and pay for a course of five sessions; receive one free.
If you recommend me to a friend, ask them to mention it when they come for their therapy session. I will give your friend a £5 discount and you will also receive a £5 discount off your next booking to say ‘thank you’ for the referral.
If you attend a clinic, every 6th therapy is reduced to say thank you for choosing me as your therapist
My Guarantees
If you’re a regular customer and find yourself with an unexpected problem you think I can help with, I’ll try to fit you in as soon as possible
If there’s an aspect of your appointment you have a problem with, talk to me. If I can sort it immediately (eg pressure) I will. Otherwise I’ll listen to your concerns and together we can come to an agreement
I’ll aim not to encourage more sessions than I think are necessary. Even with a suggested plan it is your choice whether you choose to follow my advice – your decision will always be respected
I will not use oils I know are not ethically sourced
I will always use high quality essential oils that have not been tested on animals
For an aromatherapy massage at my clinic I will always make a bespoke essential oil blend for an aromatherapy session
I’ll only use oils I feel are most suitable for you, regardless of the cost – if this means a blend of jasmine, neroli and rose otto, that is absolutely fine!
Any suggestions made during the appointment are only recommendations, you are always free to accept or reject the ideas depending on whether they resonate for you. It’s your sessions and you know best what will work for you.
